Privacy Policy
Last Updated: November 26, 2024
Table of Contents
1. Introduction
JTC Demolition (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://jtcdemolition.com/, use our services, or otherwise interact with us. This policy applies to our demolition, junk removal, debris removal, and dumpster rental services provided throughout Coeur d’Alene, ID, Spokane, WA, Spokane Valley, WA, and Post Falls, ID.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Identification Information
We may collect personal information that you voluntarily provide to us when you:
Request a quote or estimate
Schedule demolition or removal services
Contact us by phone, email, or through our website
Sign up for our newsletter or promotional communications
Leave a review or provide feedback
This information may include:
Full name
Phone number
Email address
Property address and service location
Billing and payment information
Project details and specifications
Communication preferences
Service-Related Information
When you use our services, we collect information necessary to complete your project:
Property details and condition
Project scope and requirements
Service dates and scheduling information
Photos or documentation of work sites
Payment and invoice history
Special instructions or access requirements
Technical and Usage Information
When you visit our website, we automatically collect certain information:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website or source
Geographic location data
Date and time of access
Clickstream data
3. How We Collect Information
Directly From You
We collect information you provide when you:
Fill out contact forms on our website
Call or text our business phone number
Send us emails
Request quotes or schedule services
Interact with our customer service team
Provide feedback or reviews
Automatically Through Technology
Our website uses cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. This includes data collected through:
Google Analytics
Google Ads conversion tracking
Facebook Pixel (if applicable)
Session recording tools
Website performance monitoring
From Third-Party Sources
We may receive information about you from:
Google Business Profile interactions
Social media platforms
Online review sites
Marketing partners and advertising networks
Service providers who help us operate our business
4. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Operations
Providing demolition, junk removal, debris removal, and dumpster rental services
Processing service requests and scheduling appointments
Communicating about your project status
Sending service confirmations and reminders
Coordinating with our field technicians
Processing payments and managing billing
Customer Support
Responding to your inquiries and questions
Providing technical support
Addressing service issues or concerns
Following up after service completion
Marketing and Communications
Sending promotional offers and updates about our services
Sharing seasonal tips and maintenance information
Conducting customer satisfaction surveys
Displaying targeted advertising on third-party websites
Remarketing to previous website visitors
Business Improvement
Analyzing website traffic and user behavior
Understanding customer preferences and service demand
Improving our website functionality and user experience
Developing new services and offerings
Training staff and improving service quality
Legal and Compliance
Complying with applicable laws and regulations
Enforcing our terms and conditions
Protecting our legal rights and property
Preventing fraud and ensuring transaction security
Responding to legal requests and court orders
5. How We Share Your Information
We may share your information in the following circumstances:
With Service Providers and Business Partners
We share information with trusted third parties who help us operate our business:
Payment processors and financial institutions
Scheduling and dispatch software providers
Customer relationship management (CRM) systems
Email marketing platforms
Website hosting and maintenance providers
Analytics and advertising services
Background check services for technician verification
With Employees and Contractors
Our field technicians and office staff access customer information necessary to:
Complete scheduled services
Coordinate logistics and equipment
Process payments and invoicing
Provide customer support
For Legal Reasons
We may disclose your information when required by law or to:
Comply with legal processes, subpoenas, or court orders
Enforce our terms and conditions
Protect our rights, property, or safety
Prevent fraud or illegal activity
Cooperate with law enforcement or regulatory authorities
In Business Transfers
If JTC Demolition is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent
We may share your information for other purposes with your explicit consent, such as:
Featuring your project photos in marketing materials
Sharing your testimonial or review
Referring you to partner businesses
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver targeted advertising.
Types of Cookies We Use
Essential Cookies: Required for basic website functionality, including page navigation and access to secure areas.
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics through tools like Google Analytics.
Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
Advertising Cookies: Used to deliver relevant ads on third-party websites and measure advertising campaign effectiveness. These may be set by advertising partners like Google Ads and Facebook.
Third-Party Tracking
Our website uses third-party services that may collect information about your online activities:
Google Analytics: Collects anonymous data about website traffic, user behavior, and demographics. Google Analytics Privacy Policy
Google Ads: Tracks conversions and enables remarketing campaigns. Google Ads Privacy Policy
Facebook Pixel: May track page visits and conversions for Facebook advertising.
Managing Cookies
You can control cookies through your browser settings:
Most browsers allow you to refuse or delete cookies
You can set your browser to notify you when cookies are being sent
Note that disabling cookies may affect website functionality
Browser-Specific Instructions:
Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy > Cookies
Additional Opt-Out Options:
Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Network Advertising Initiative: http://optout.networkadvertising.org/
Digital Advertising Alliance: http://optout.aboutads.info/
Do Not Track (DNT) Disclosure
Some browsers offer a “Do Not Track” (DNT) feature that signals websites you do not wish to be tracked. At this time, our website does not respond to DNT signals due to the lack of a uniform industry standard for recognizing and implementing DNT requests. However, users can still manage cookie preferences and opt out of certain types of tracking using the methods described in the Cookies & Tracking Technologies section above.
You may control tracking through:
Browser cookie settings
Google Analytics opt-out browser add-on
Third-party advertising opt-out tools
Mobile device advertising settings
7. Third-Party Services
We use various third-party services to operate our business. These providers have their own privacy policies governing how they collect and use your information:
Google Services (Analytics, Ads, Maps): https://policies.google.com/privacy
Payment Processors: Your payment information is processed securely by our payment provider and is not stored on our servers
Email Service Providers: We use email marketing platforms to send newsletters and promotional communications
Scheduling Software: Appointment scheduling tools may collect contact and scheduling information
We carefully select third-party providers who maintain appropriate data protection standards. However, we are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Secure Socket Layer (SSL) encryption for data transmission
Restricted access to personal information on a need-to-know basis
Regular security assessments and updates
Employee training on data protection practices
Secure storage of physical and electronic records
Password protection and authentication controls
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods by Information Type:
Customer Account Information: Retained for the duration of the business relationship plus seven years for accounting and legal purposes
Service Records and Project Details: Retained for seven years to comply with business record requirements and potential warranty or liability claims
Marketing Communications: Retained until you opt out or unsubscribe from communications
Website Analytics Data: Typically retained for 26 months in accordance with Google Analytics default settings
Payment Information: Credit card details are not stored on our systems; transaction records are retained for seven years
Communication Records: Phone call logs and email correspondence retained for up to three years
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.
10. Your Privacy Rights
You have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy of that information in a commonly used format.
Correction and Updates
You may request that we correct inaccurate or incomplete information. You can also update your contact details and preferences by contacting us.
Deletion
You may request that we delete your personal information, subject to certain legal exceptions such as record-keeping requirements, ongoing business relationships, or legal claims.
Opt-Out of Marketing
You can opt out of receiving promotional communications from us at any time by:
Clicking the “unsubscribe” link in marketing emails
Texting STOP to our SMS messages
Contacting us directly using the information provided below
Adjusting your communication preferences in your account (if applicable)
Please note that even if you opt out of marketing communications, we may still send you service-related messages about your account or ongoing projects.
Restrict Processing
You may request that we limit how we use your information in certain circumstances.
Object to Processing
You have the right to object to our processing of your information for direct marketing purposes or when processing is based on legitimate interests.
Manage DNT and Tracking Preferences
As noted in our DNT disclosure, while our website does not respond to browser DNT signals, you can:
Control tracking through browser cookie settings
Use opt-out tools provided by advertising networks
Install privacy browser extensions
Adjust mobile device advertising preferences
To exercise any of these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests to protect your privacy and security.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to Know
You have the right to request disclosure of:
Categories of personal information collected
Specific pieces of personal information we hold about you
Sources from which information was collected
Business or commercial purposes for collection
Categories of third parties with whom we share information
Right to Delete
You have the right to request deletion of personal information we collected from you, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing
We do not sell personal information in the traditional sense. However, our use of certain advertising cookies may constitute “sharing” under California law. You can opt out by:
Adjusting cookie preferences through browser settings
Using the opt-out tools mentioned in the Cookies section
Contacting us directly
Right to Correct
You have the right to request correction of inaccurate personal information.
Right to Limit Use of Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes other than those specified under CCPA.
Non-Discrimination
We will not discriminate against you for exercising your CCPA rights, including by denying services, charging different prices, or providing a different level of service.
Authorized Agent
You may designate an authorized agent to make requests on your behalf. We may require proof of authorization and verification of your identity.
To exercise your California privacy rights, contact us at jared@jtchauling.com or (208) 415-9304. We will respond within 45 days of receipt of your request.
12. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children under 13 without parental consent, we will take steps to remove that information from our servers.
13. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Update the “Last Updated” date at the top of this policy
Post the revised policy on our website
Notify you of material changes via email or prominent website notice when required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
For significant changes that materially affect your rights, we may seek your explicit consent before the changes take effect.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
JTC Demolition
Email: jared@jtchauling.com
Phone: (208) 415-9304
Mailing Address:
JTC Demolition
Coeur d’Alene, ID
We aim to respond to all privacy inquiries within 5 business days. For California residents exercising CCPA rights, we will respond within the timeframes required by law.